Monday, 10 October 2011

Figuring Out Free

2011 looks like the year when social media and the music industry finally merge effectively, creating more value than ever to move the industry forward.  While reading about social music listening, it has become clear that the music industry has finally "figured out free", a result of a dramatic shift from focus on "ownership of music" towards the "sharing of music". 

Many argue that music streaming sites like Spotify, Pandora and the coming soon Myspace Music 2.0 have stimulated a new form of sharing and experiencing music, however I argue that this progression is simply a return back to former behaviour.  When consumers suddenly had access to millions of songs, for free, in the late 90s, consumers stopped experiencing music together and the excitement of owning music died.  However consumers have an innate need to share and experience music - in concerts, with friends listening to the radio, and so on.  We want others opinions on music we like, music we don't like.. it binds us together.  These new services simply support this need in an online context.

I strongly suspect that illegal downloading will soon be perceived as too static, one directional and not engaging as service providers continue to improve nurturing this need of collective experience and sharing.  Studies already indicate that countries with easy access to music streaming services witness sharp declines in illegal downloading. Wake up Australia!

Do you agree?  Is the industry finally getting it right and accepted that people simply demand more value for money when it comes to consuming music? If not, what more need to be done?

Thursday, 29 September 2011

#GASPFAIL

This is so fantastically bad, it's brilliant. Just today a story of EXTREMELY poor customer service was posted on a blog and has begun spreading very rapidly, with links all over Facebook, Twitter, other blogs and mainstream media.  Basically, a customer received very poor instore service and after sending management an email of complaint, received a reply insulting the woman and telling her to go elsewhere.  The woman then sent the email thread to friends and colleagues, which resulted in it going viral.

If that's not bad enough, I went to Gasp's Facebook Page to see if there were any response and well...take a look at this screen dump...


Amazing.  As the second comment says, censoring Facebook BIG MISTAKE.

Some say this is a hoax, but I disagree.  The damage done to the brand's image in a few hours is incredible, so unless it was done by a competitor, this is legitimate.

Deleting comments and not addressing the issue is a HUGE mistake, and I find it amazing that companies still underestimate the power of consumers today.  Gasp are in serious trouble now.

**UPDATE** in the space of me creating this blog GASP HAVE NOW REMOVED THEIR FACEBOOK PAGE.  The ultimate admission of defeat.  Thank god for screen dumps.

Do I even need to ask how you feel about this matter? Comment below!

Wednesday, 21 September 2011

It's War...!



...I'm not quite sure what Google wants me to do...

It appears Google+ and Facebook are gearing up for all out war.  Both on Tuesday unveiled major updates on their respective social media sites, with Google+ opening up access to the entire Internet public by use of a giant blue and blatantly direct arrow and Facebook updating the home page (yet again) with a live update stream and Close Friends lists among others...


I'm failing to see the real benefit in this stream as it mostly repeats content in the main feed while you're already on the home page.  Perhaps if it was a permanent fixture on every page so you never lost track of any updates, it would serve a greater purpose.

But what do you think? And as social media marketers, what do we think of the different tactics Google+ and Facebook have used to introduce their new launch/updates?

Comment below!

Thursday, 15 September 2011

My Love Don't Cost A Thing (But This Fiat Sure Will)

I've begun reading about Fiat's new social media campaign after a SM music-based site presented the music video "teaser" for the new Jennifer Lopez single "Papi"...


That's not a music video. That's a commercial. 

Posted on the Fiat YouTube channel, this video is part of a broader campaign involving a partnership with TMZ, an online celebrity news site, which involves arranging for paparazzi to take photos/videos of celebrites driving the new Fiat 500.  The celebrities are set up to drive around in the car while paparazzi provide the footage to upload onto the TMZ website and other social media platforms.

The Jlo video forms the first phase of the campaign and we see that theme present, however in a more stylized/music video manner.  The idea is to increase awareness of the new model and ultimately sell cars, through the appeal of celebrities.

Through this tie-in with the upcoming new Lopez video, Fiat is attempting to target a specifc younger market, but is it working..?







...perhaps not.  I struggled to find one mention of the brand in comments.

It's an interesting campaign and it will be interesting to see how it pans out.  I suspect that once viewers detect the marketing behind the strategically placed cars and logos in the photos and videos, any effectiveness will drop off quickly. 

But what do you think?  Is blatant brand endorsement of music videos as well as this form of celebrity stealth marketing the future of SM marketing?

Comment below!

Tuesday, 6 September 2011

Who's Spying On You?


The Rumor That Never Dies, Indeed 

Recently I have witnessed a growing number of sites I visit displaying ads that are all too familiar and personal.   The picture above is the screen shot of a site I visit frequently with both the side and top banners advertising W PROMOTE #1 Integrated Search Marketing Firm... 

Of course that's no coincidence.  An online market research company such as ComScore has collected my personal data and sold it to companies who perceive me as their target market.

And while as a marketer I am fully aware of the use of this tactic and how effective it can be, it still irritates me.  My attitude is torn between the positive marketing implications and my personal objections.

However I'm more interested in gauging your thoughts on this matter.  Have you witnessed similar ads on Facebook or general sites that seem a little too direct? If so, does it bother you personally, or do you accept it as the future of advertising?

Share your thoughts below!

*UPDATE*


It appears this Integrated Search Marketing Firm take their integration very seriously....  I've now spotted the same ad on other social media sites such as YouTube, as above.

Friday, 2 September 2011

Facebook Wants To Get Sticky

Recently I posted a blog on how social networks were perhaps stretching themselves too thin by attempting to become a one-stop-shop for online content.  Signs were pointing to users preferring a fragmented, multi-platform experience.  Well, Facebook is not taking no for an answer!

Facebook is looking to improve stickiness by introducing a new integrated music service later this month through partnerships with Spotify, Rhapsody, Slacker and other music providers.  Unlike Google and Amazon who use a cloud music service, songs will simply be streamed from an integrated Facebook service which will allow users to share songs and playlists seamlessly.

Rumoured to be called Vibes, the News Feed homepage will also be reconfigured (yet again) with mostly likely a pop-out playlist window which can be viewed and commented on by friends.

While I am intrigued by the idea, the runaway success of Google+ has me suspecting there's slight panic in Facebook HQ with this bold new service.  But what do you think?

Are you at all interested in Facebook's new music service?  Comment below!

Tuesday, 23 August 2011

Click the X


YouTube pop up ads.  I hate them, you hate them.  Like a pesky fly, the mouse is ready to pounce on the X as soon as the video hits the magic 10 second mark.

But do they work??

I personally find most advertising on social media untrustworthy and tacky when in this form.  Integration with traditional media would help remove this stigma, and add credibility to an advertising campaign.  But what do you think?

Do you think these ads are effective? And have you ever responded to one or even taken notice of the product??  Share your thoughts below!





Thursday, 18 August 2011

"Consumers associate music with Coke" - Joe Bellioti, Coca Cola.

Earlier this year Coke launched Coca Cola Music, a new branded platform for experiencing and sharing music.  Not letting the rather indifferent response towards the launch using Maroon 5, Coke has announced overnight that it's amping up the service and pitching it against Apple's iTunes and the crippled Myspace. 
Apparently just drinking Coke is the key to connecting you with other people to share music. Too easy.

So easy in fact that Joe Bellioti, director of global entertainment marketing at Coca Cola, states that this social media project aims to double the entire company’s revenue to more than $200 billion by 2020.


A great blog on SMM as an integrated marketing tool highlighted the differing views on the effectiveness of Coke's design and monitoring of it's social media activities, and with this new platform announcement, will surely only intensify.

So if it is to believed that past social media activities by Coke have been underwhelming, do you think this can reverse their luck??

Post your comments below!

Monday, 8 August 2011

Justin Timberlake Is Bringing Music Social Media Back

I've been reading a lot about Justin Timberlake's investment in the company which has recently bought out Myspace, and how believes he has what several rounds of Myspace managers lack - the ability to create a place for fans to consume music and connect with their favourite artists.

“There’s a need for a place where fans can go to interact with their favorite entertainers, listen to music, watch videos, share and discover cool stuff and just connect. MySpace has the potential to be that place- Timberlake.

Back it its heyday, Myspace Music was the trendy, cutting edge go-to site to interact with both established and unsigned artists.  Lily Allen and My Chemical Romance are just two of the many who effectively used the platform to launch their careers.  Fast forward to 2011 and the site is losing a million users per month, with fans now preferring to interact with artists over a range of different platforms - Twitter, Facebook, YouTube etc...

It seems logical to merge this fragmented social media presence into one platform a la JT's Myspace 2.0, but is it possible? Facebook attempted this with it's BandPage link -
However users have found it clunky, slow and not interactive. 

Apple then gave it a shot with iTunes Ping, where "your music is more social. Join the conversation, and follow your favorite artists and find out what your friends are listening to with iTunes Ping".
Again, users have complained of functionality and navigation issues, as well as a lack of communication with peers.  These are just two of the several sites attempting to offer the ultimate music experience.

So this begs the question, do fans want an all-in-one platform to consume and share music and no one has got it right yet? Or are fans happier with a more fragmented, multi-platform experience?

Perhaps the best way to answer this is just simply to ask what you use to interact with your favourite artists. Are you still a MySpace music fan, or have you steered towards Twitter, Facebook, and/or YouTube to get your fix?

Leave your comments below!

Tuesday, 2 August 2011

"Content doesn’t matter at all. Only the fact that other people are sharing it" - Gawker’s Adrian Chen

Welcome to Friday

Here is where I'll be sharing my thoughts and ideas on social media, specifically on its radical influence on how music is accessed, promoted and shared.  It is my view that in a time where illegal downloads and music accessibility is so widespread to the point where some have argued that the passion and thrill of enjoying music is waning, social media helps to offset this by bringing the listener in closer and building stronger relationships between artists and fans.  However, while this is a proven effective tool, bringing an audience closer can remove the marketing gloss that management works so hard on polishing.  This and other issues related to social media and the music industry will be explored here on Friday.


So why "Friday"?? Yes, you guessed it, Rebecca Black.  Black's story is the ultimate social media marketer's dream and demonstrates the power of this phenomenon.  While her song "Friday" gained notoriety purely through public ridicule, in the process she has gained worldwide publicity, surpassed Lady Gaga and Justin Bieber in YouTube hits, topped Twitter trends for the first half of 2011, gained numerous Facebook fan (and hate) pages, and now is recording a debut album.

All of this achieved simply by recording a song about her favourite day of the week.



Rebecca Black - Friday (OFFICIAL VIDEO) by timesbg

So while you learn how to "get down on Friday", let me ask you this -

Does content matter in social media? Or does sharing only occur when content is of some importance and/or relevance? Leave your comment below!